Services

Apple Mac Care - Asheville NC

  • Extended coverage.
  • Have access to Apple experts.

Charlotte Street Computers is a full-service computer repair shop specializing in both Mac (Apple) and PC (Windows) repair. An award-winning, certified Apple Specialist, we not only specialize in Apple sales but service as well. As an authorized Apple Warranty Repair Center, we are able to provide warranty service on any Mac covered by the ‘AppleCare Protection Plan’ or complimentary 1 year warranty. We also service all out-of-warranty Macs as well.

In addition to our team of Apple Certified Mac technicians, we have a full team of trained PC specialists ready to help diagnose and resolve any issues that your Windows or Linux machine may have.

Below is a list of our most popular computer repair and maintenance services, but we are by no means limited to these items. We are always glad to work together with you to find the best solution to any computer-related problems you may face.

Apple and PC Computer Repair and Maintenance Services

Apple Mac Computer Store - Asheville NC

Full System Diagnostics:

The most important step to successfully solving any computer problem is properly diagnosing the issues it is having. At Charlotte Street Computers we diagnose a computer within two business days (Saturday is considered one of our business days).

Virus Removal & System Tune-up:

Regular maintenance can both prolong the life of your machine and improve its performance. Our Virus Removal & System Tune-up includes a full system diagnostic to ensure all hardware and software are in perfect working order. We verify that your operating system has all of the latest updates, optimized for daily use, remove any unnecessary applications, and ensure that you have antivirus/anti-spyware programs installed and functioning properly.

A virus scan is included in our full system diagnostic for PC’s, and with the help of cutting-edge software and years of virus removal experience we rid your machine of any infections.

Data Transfer/Backup & Secure Hard Drive Erase:

We transfer your important and sensitive files from any location to any destination. In most cases we are able to recover data from a bad or failing hard drive.
We also perform diagnostics on external drives to ensure their reliability for data storage and backup.

Discounts on data transfers are offered to customers purchasing a new Mac from Charlotte Street Computers.

RAM Installation:

Purchase your RAM from us and we will install it while you wait – for FREE! We carry all of the most common types of RAM for both PC’s and Macs.

Secure Hard Drive Erasure:

To ensure your data is erased securely and completely from any storage device.

Hard Drive Support:

Checking a computer hard drive to ensure its functionality is included in our full system diagnostic. In most cases we are able to recover data from failing drives. We also perform diagnostics on external drives to ensure their reliability for data storage and backup.

Need help buying a new computer?

Software Support

Many times an issue is not hardware related (i.e. hard drive, motherboard, CD drive) but is in fact a software issue. Our technicians are versatile problem solvers and can help resolve issues with most types of software.

Hardware Installation

Internal DVD/CD drives, hard drives, PCI cards. If it works with your Apple or PC computer, we can install it.

PC Purchasing Assistance:

Though we do not sell PC systems in our store, we do offer one-on-one consultation with a technician to help find the solution that best meets your business or personal computing needs. Our highly knowledgeable technicians are experienced in small and large-scale deployment.

New Computer Setup:

Take advantage of our technicians’ knowledge and experience to organize and optimize your new computer system.With a New Computer Setup, our technicians will configure user preferences on your new computer (such as profile, email, browser, printer and network settings), remove bloatware (unnecessary software preinstalled by the manufacturer), install antivirus, antispyware, and general maintenance software making it easy for you to monitor and maintain the health of your computer. We’ll also install operating system updates, and migrate data from your previous computer.

Software Installation:

Installation of Customer’s Software. Popular titles that we install regularly include the Microsoft Office Suite

Operating System Installation:

Upgrade from a previous Operating System version, or perform a full installation of an Operating System.

Computer Pickup / drop-off:

For our Asheville customers, beat the traffic by having us facilitate your computer pickup and drop-off.

Mobile Device Repair

Asheville iPod Repair

iPad / iPod / iPhone Repair:

We work on most models of iPads, iPods and iPhones. Some common services include screen replacement, back plate replacement, home button repair, and general diagnostics.

Computer Classes, Training and Tutoring

Charlotte Street Computers offers a multitude of educational options to enhance your computer and iPad experience.Computer Training Classes (Mac / Apple / Windows / PC). Need to get to know your new Mac or iPad? Maybe you’re ready to put Facebook to work for your business or you’re interested in using Google’s wide range of Apps. Perhaps you want to dive into Adobe’s Creative Suite, or you feel it’s time to enhance your knowledge of WordPress.

Tutoring:

Tutoring Sessions are a great way to expound upon the knowledge gained from our computer training and iPad classes, and can also be used to help solve specific issues you may be experiencing (i.e. setting up or correcting issues with email; help with organizing files and folders).

One-on-One Computer Tutoring:

Please call (828) 209-6606 to set up an appointment for one-on-one computer tutoring in our Asheville store. We recommend compiling a list of issues, questions, or topics you would like to cover to help our technician best assist you.

On-Site Training:

We’ll come to your home of business, for on-site training. Please call (828) 209-6606 to set up an appointment.